Leeds Credit Union is celebrating this Yorkshire Day (1 August 2020) following bumper customer survey results.
Following the research conducted amongst its 36,000 members across ‘God’s Own County’, 92% said they were satisfied or better with the service the credit union was delivering – and 96% would recommend them to their friends and family. 65% were also very satisfied with the customer service and care they received.
As this year’s Yorkshire Day celebrations will have been paired back due to the ongoing Covid-19 restrictions, 53% of respondents stated that the ongoing pandemic had increased their financial stress.
However, nearly 50% of respondents said that Leeds Credit Union had actively eased this stress, something they have worked hard to implement initiatives to achieve, including online budgeting seminars, new banking app, an anti-loan shark campaign and new loan products.
James Hook, Marketing Manager at Leeds Credit Union, commented:
“As with every credit union, our members and their wellbeing is at the heart of everything we do. The results and feedback we received from our survey really does fill us with a real sense of Yorkshire pride this Yorkshire Day.
“Whilst the lockdown has been tricky for everybody, we are pleased to see that we have played an active role in helping members both with their finances and with the knock-on impact on their wellbeing.”
As part of the survey, members were asked to leave comments regarding the service they receive from LCU. These included:
“Keep it up, you’re doing a great job”
“The credit union has been a lifesaver”
“Excellent service for the people of Leeds”
“Always a very friendly and professional experience”
Leeds Credit Union is also set to launch an enhanced payroll service, named Money4U in August, which serves staff at Leeds City Council, Wakefield City Council, Yorkshire Water & the local NHS trusts.
Leeds Credit Union, which was recently named as the region’s best lender, has reinforced its member services provision since lockdown began, setting up additional contact numbers for members to get in touch. A new mobile banking app has also been made available so members can access their accounts remotely. Should members need to visit a branch, Leeds City, Merrion House, Armley, Dewsbury Road and Wakefield branches are now open with social distancing and sanitation measures in place.
This post is based on a press release issued on behalf of Leeds Credit Union