Local people are being asked to help shape the future of NHS urgent care services in Leeds.
Health care professionals define urgent care as ‘a condition needing assessment and intervention within a week, or that will lead to an emergency within four weeks.’ For the public urgent care can mean different things: maybe a call to NHS111; an unplanned visit to your GP; a minor injuries unit or even A&E. NHS managers are asking you to tell them about your experiences of urgent care.
They want to know not only what went well, but also what didn’t go too well and what could have made your experience a little easier. They ask you to consider these questions when providing your feedback:
- Can you tell us about your urgent care experience?
- What went well?
- What didn’t go so well?
- What would have made the experience easier?
Matt Storey, Program Manager for Urgent Care (based at Leeds North CCG but working across the city) said,
“We have great Urgent care in Leeds – people are already telling us how much they value their services – but we want to make them better. ‘Better’ means a system that is more clear and easy to navigate, provides services closer to home where we can, and most importantly of all is built around patients.
“We can only make these plans with the help of the public. We would really like to hear your stories and shape urgent care in Leeds to best suit you”.
NHS Leeds North CCG is leading the review of urgent care services on behalf of its partners NHS Leeds South & East and NHS Leeds West Clinical Commissioning Groups.